The Ruby on Rails experts

Jul 29, 2013

The ingredients of a real apology:

  1. Expressing Regret – Saying, “I am sorry.”
  2. Accepting Responsibility – Admitting, “I was wrong.”
  3. Making Restitution – Committing, “I will make it right.”
  4. Genuinely Repenting – Promising, “I will not do that again.”
  5. Requesting Forgiveness – Asking, “Will you forgive me?”
The article has more details and links to further research: The Structure of a Real Apology via spin.atomicobject.com